Support Services
We offer 24*7 support service for email, chat & phone support. Our customer service offerings include sales support, technical & non-technical support, back office support and collections.
Sales support: From lead generation to lead closure, RIMUS team supports entire sales cycle.
Non-technical support: Outsource your non-technical support at low cost to improve your profit margin. Some of non-technical support we are currently engaged with are order status enquiry requests, product-related queries etc.
Technical support: Our technically proficient engineers help resolving customers’ technical issues at different level. We prefer to call our customers to expedite the fix, take remote connection at earlier stages and also encourage team to escalate to get the issues resolved at the earliest. We take all hustles of running an operation 24*7 to free you to focus on other crucial business need. We go with SLAs and recommend our customers to incorporate customer satisfaction survey if not already in place.
Back office support: We handle front office, accounts and other back office support needs of our customers.
Collections: We offer collections services for early and late stages.